Terms of Service

These Terms of Service (“Terms”) are a binding agreement between Signus Solutions Inc. (“TrustRoom,” “we,” “us”) and the entity or person using the TrustRoom platform, websites, and related services (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “Customer” or “you” refers to it. If you do not agree, do not use the Service. If you and TrustRoom have signed a separate agreement covering the Service, that agreement controls to the extent of any conflict.

TrustRoom lets Customers create and host a trust center, publish security and compliance information (including certification badges, documents, FAQs, and updates), manage access requests from visitors (“Requesters”), gate documents behind approval and NDA acceptance, and use AI-assisted features such as extracting certifications from uploaded documents or a public trust-center URL. We may improve or modify features over time as described in Section 16.

You must be at least 16 and able to form a binding contract. You are responsible for your login credentials, for the accuracy of the information you provide, and for all activity under your account, including activity by team members you invite and the roles you assign them. Notify us promptly at security@trustroom.io of any suspected unauthorized use.

• Plans. The Service is offered in tiers (e.g., Free, Pro, Scale, Enterprise) with features and limits described at our pricing page. We may change pricing or plan features prospectively with notice.
• Billing. Paid plans are billed in advance on a recurring subscription basis through our payment processor and renew automatically until cancelled. Taxes may apply and are your responsibility. A valid payment method is required for paid plans.
• Promotional offers. Free-month or similar offers apply once per Customer, are non-transferable, have no cash value, and convert to a paid subscription at the then-current rate unless cancelled before the promotional period ends. Time-limited offers expire as stated.
• Downgrades & cancellation. You may cancel or downgrade at any time, effective at the end of the current billing period. Downgrading may disable features and reduce limits. Fees are non-refundable except where required by law.
• Non-payment. We may suspend the Service for amounts past due after notice.

“Customer Content” means content you or your Requesters submit to the Service, including documents, certifications, branding, FAQs, and access-request data. You retain all rights in Customer Content. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content solely to provide and secure the Service, to comply with law, and as you instruct (e.g., publishing your trust center and delivering gated documents to Requesters you approve). You are solely responsible for Customer Content, including its accuracy and your right to publish it — including any third-party certification marks or logos you display on your trust center.

• Customer controls access. You decide which documents are gated, who is approved, and on what conditions (including NDA requirements). Approval decisions are yours, and access links are time-limited.
• NDAs are between you and the Requester. Clickwrap NDA tooling (including any template text we make available) is provided for convenience only. TrustRoom is not a party to any NDA between Customer and Requester, does not provide legal advice, and makes no warranty as to any NDA’s enforceability or fitness. Have your counsel review the NDA text you use.
• Electronic signatures. You and your Requesters consent to transact electronically. NDA acceptance is captured electronically (typed name, timestamp, IP address, user agent) consistent with the U.S. ESIGN Act and UETA, and we store those records for you as evidence of acceptance.
• Requester obligations. Requesters must provide accurate information and use received documents only as permitted by the Customer and any NDA they accept.

You will not, and will not permit anyone to:

• Use the Service to violate law or third-party rights, or to publish content that is deceptive, defamatory, or infringing — including misrepresenting certifications or compliance status;
• Probe, scan, or test the vulnerability of the Service without written authorization, breach or circumvent access controls, or access another customer’s data;
• Upload malware or interfere with the Service’s operation, including via excessive automated traffic;
• Resell, sublicense, or provide the Service to third parties as a service bureau, or use it to build a competing product;
• Use AI features to process content you lack rights to, or attempt to extract our or others’ confidential data from AI features;
• Send spam or unlawful communications through Service features (including invites and notifications).

Good-faith security research is welcome — coordinate with security@trustroom.io.

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers under confidentiality obligations, or as required by law with notice where permitted. Gated documents a Requester receives through the Service are the Customer’s confidential information, subject to the terms the Customer imposes (including any NDA).

Our Privacy Policy describes how we handle personal data. For personal data we process on your behalf as a processor, our data processing addendum applies and is available at privacy@trustroom.io. You are responsible for providing any privacy notices and obtaining any consents required for Customer Content you collect through your trust center.

We and our licensors own the Service, including software, design, and documentation; no rights are granted except as expressly stated. You may not copy, modify, or reverse engineer the Service except as permitted by law. If you provide feedback, we may use it without restriction or obligation. Third-party certification names and logos are the property of their respective owners; references do not imply endorsement.

The Service interoperates with third-party services you choose to connect (e.g., Google sign-in, Slack, e-signature, CRM, payment processing). Your use of those services is governed by their terms, and we are not responsible for them. Connecting a third-party service authorizes us to exchange data with it on your behalf.

These Terms apply while you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate the Service (i) for material breach not cured within 10 days’ notice, (ii) immediately where necessary to protect the Service, other customers, or third parties, or to comply with law, or (iii) for Free-tier accounts inactive for an extended period, with notice. Upon termination you may export your Customer Content for 30 days, after which we will delete it per our retention practices. Sections that by their nature should survive (including 5, 6, 8, 10, 13–15, 17, 18) survive.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure. TrustRoom does not verify, certify, or warrant any customer’s compliance posture, certifications, or documents, and is not responsible for the content of any trust center. Nothing in the Service is legal advice.

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, data, or goodwill; and (b) each party’s aggregate liability arising out of or relating to the Service is limited to the amounts paid or payable by Customer to TrustRoom in the 12 months before the event giving rise to liability (or US $100 if you are on a Free plan). These limits do not apply to a party’s breach of Section 8, Customer’s payment obligations, Customer’s indemnification obligations, or liability that cannot be limited by law.

You will defend and indemnify TrustRoom against third-party claims arising from Customer Content, your trust center, your NDAs with Requesters, or your breach of Sections 5–7, and will pay resulting damages, settlements, and reasonable fees. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes their intellectual-property rights, and will pay resulting damages, settlements, and reasonable fees; we may instead modify or replace the Service, or terminate it with a pro-rata refund. Indemnification requires prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.

We may modify the Service, provided we do not materially reduce the core functionality of your plan during a paid term. We may update these Terms; material changes take effect on the next renewal or 30 days after notice, whichever is earlier, and we will notify you (e.g., email or in-product). If you object to a material change, you may terminate and receive a pro-rata refund of prepaid, unused fees.

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Either party may seek injunctive relief in any court of competent jurisdiction. To the extent permitted by law, claims must be brought within one year of accrual, and each party waives jury trial and class actions.

These Terms (with the Privacy Policy, any DPA, and any order) are the entire agreement and supersede prior discussions. Neither party may assign these Terms without consent, except to an affiliate or in a merger, acquisition, or sale of substantially all assets, with notice. No waiver is implied; if a provision is unenforceable it will be limited to the minimum extent necessary. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to TrustRoom: legal@trustroom.io; notices to you: your account email. The parties are independent contractors. You will comply with applicable export-control and sanctions laws and represent that you are not on any restricted-party list.